How do you monitor a lead generator's performance?
We use the latest technology to support your lead generator’s performance and provide recommendations for improvement. We hire the brightest minds and ensure that they deliver top quality service for our customers.
Here is a how we see time for every individual lead generator:
We can also review time spent on each application to ensure customer challenges are solved in the most efficient way:
We can also review activity by document names and emails to ensure the correct people are being contacted.
Please note, we only record data about the time spent in different applications and websites. We will not (and will never) record keystrokes, take screenshots. We use these tools to help support and coach our staff so that you enjoy high levels of productivity and service.